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How zuswin Handles Your Personal Data

At zuswin, we collect only the data we need to run your account, process your deposits via Touch 'n Go, GrabPay, Boost dan FPX, and keep your activity…

Data collected only as neededTouch 'n Go, GrabPay, Boost dan FPX transactions coveredYour rights explained clearlyMalaysia-applicable jurisdictionContact us to access or update your data

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What This Privacy Policy Covers

zuswin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data you share with us when you open an account, make a deposit, or contact our support team. When you transact using Touch 'n Go, GrabPay, Boost dan FPX, or FPX bank transfer, we receive a transaction reference and status —

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we do not store your full payment credentials on our servers. Data processing is carried out in accordance with applicable law in Malaysia, and access to certain features depends on whether local law permits it in your region. We retain account data for as long as
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your account remains active and for a defined period afterward as required by applicable regulation. If you close your account, you may request deletion of non-essential data by writing to our privacy team. Any third-party processors we engage — such as payment gateways handling Touch 'n
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Go or GrabPay flows — are bound by contractual data-protection obligations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct, or request deletion of your personal data, our privacy team is reachable through the channels below.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply layered security across every part of your account — from the moment you register to every withdrawal you make.

Data We Collect

We collect your name, email address, date of birth, and payment references when you open an account.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly or cause…

Account Security Measures

Every account is protected by password hashing and optional two-factor authentication.

Data Retention Period

Active account data is retained for the lifetime of your account plus the period required under applicable Malaysian regulation.

Who Can Access Your Data

Only authorised zuswin personnel with a specific operational need can access your account data.

How to Request Changes

Submit a written request via the in-account Help Centre or our privacy email.

Your Privacy Rights at zuswin

Below are the questions we receive most often about how we handle personal data, what your rights are under Malaysian law, and how to exercise those rights with us directly.

We collect your full name, email address, date of birth, and contact number at registration. When you make a deposit using Touch 'n Go or GrabPay, we also receive a payment reference number — not your full wallet credentials.

Yes. Submit a data access request through the in-account Help Centre or by emailing our privacy team. We will verify your identity and send you a structured copy of your data within five working days.

We keep your core account records for the period required under applicable Malaysian regulation after closure. Non-essential data such as browsing analytics is purged on a 24-month rolling cycle regardless of account status.

We share data only with processors who need it to complete a specific task — such as the payment gateways handling Boost and FPX transactions. Every processor is bound by a contractual data-protection obligation and cannot use your data for their own purposes.

Use the privacy request form in the Help Centre or write to our privacy email. Include your registered account email so we can verify your identity. We will complete eligible deletions within five working days and confirm when done.

We use session cookies for login continuity and analytics cookies to improve page performance. You can disable non-essential cookies in your browser settings at any time — this will not prevent you from logging in or using your account.

Contact our live chat team immediately — they are available around the clock. Change your password straight away and enable two-factor authentication if you have not already. We will investigate and notify you of findings within 48 hours.

How zuswin Handles Your Personal Data

Reach Our Privacy Team Directly

Data Handling, Cookies and Account Security

Data We Collect

Cookie Use

Account Security Measures

Data Retention Period

Who Can Access Your Data

How to Request Changes

Your Privacy Rights at zuswin

01 What personal data does zuswin collect when I open an account?

02 Can I request a copy of all the data zuswin holds on me?

03 How long does zuswin keep my account data after I close my account?

04 Does zuswin share my data with third parties?

05 How do I ask zuswin to delete my personal data?

06 What cookies does zuswin use and can I turn them off?

07 What should I do if I think my account data has been accessed without my permission?

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